Ashva Legal Pty Ltd (ACN 676 674 043) trading as Ashva Legal (ABN 52 676 674 043) ("Ashva Legal", "we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information collected through our website at ashvalegal.com.au and through our professional practice. Please read this Privacy Policy carefully. We may update it from time to time by updating this page. This Privacy Policy does not apply to any third-party websites to which we may link — we encourage you to read the privacy policies on other websites you visit. If you have any questions about this Privacy Policy, please contact us using the details in the "Contact" section.
What information we collect
We collect personal information that you provide directly to us, including when you: · Submit an enquiry through our contact form (name, email address, phone number, and the contents of your message) · Email or telephone us directly · Engage us as a client (additional information necessary to perform legal services) · Attend a meeting or event we host We may also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on the site — collected through standard website analytics. This data is used in aggregate and is not used to identify you personally. Where we collect personal information from publicly available sources (such as professional directories or public registers), we will handle that information in accordance with this Privacy Policy.
Sensitive information
In some circumstances, we may need to collect sensitive information (for example, information about health or dietary requirements for meeting accessibility or catering purposes). We will only collect sensitive information with your consent or where otherwise permitted by law. You may withdraw consent at any time, although this may affect our ability to provide services to you.
How we use your information
We use personal information to: · Respond to enquiries · Provide legal services to clients · Comply with our professional and legal obligations as solicitors · Maintain client records as required by the Legal Profession Uniform Law (NSW) · Communicate with you about matters in which we are engaged · Conduct client acceptance and conflict of interest checks · Comply with applicable anti-money laundering and counter-terrorism financing laws, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) · Invite you to events or send you updates about our services, where you have consented to receive such communications, · Manage, defend or pursue any legal proceedings involving us or our clients
How your information is stored
Personal information submitted through our website is processed through Squarespace (our website host). Email correspondence is hosted on Microsoft 365 (Exchange Online). Both providers maintain enterprise-grade security. Files relating to client matters are stored in secure, access-controlled systems and retained for the period required by the Legal Profession Uniform Law and NSW Law Society guidelines (generally a minimum of seven years from the conclusion of a matter). We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Overseas disclosure
Some of our third-party service providers may be located or store data outside Australia (for example, cloud storage providers). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle that information consistently with the Australian Privacy Principles. By providing your personal information to us, you acknowledge that it may be transferred to, stored, or processed in a country outside Australia.
Who we share your information with
We do not sell or rent personal information. We may share information: · With third-party service providers we engage to support the practice (such as cloud storage and accounting providers), under confidentiality obligations · With courts, tribunals, or other parties as required in connection with legal matters in which we are engaged · Where required or authorised by law · With our professional indemnity insurer or legal advisers, where necessary · With regulators or government agencies where we are required or permitted to do so by law, including the NSW Law Society and the Office of the Legal Services Commissioner Where we share personal information with third-party service providers, we require those providers to handle the information in accordance with applicable privacy laws and not to use it for their own purposes.
Your rights
You have the right to: · Request access to the personal information we hold about you · Request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading · Request that we delete or de-identify your personal information where we are no longer required by law to retain it (subject to our professional record-keeping obligations) · Opt out of receiving marketing communications at any time To exercise any of these rights, contact us at contact@ashvalegal.com.au. We will respond to access and correction requests within 30 days. We may need to verify your identity before actioning a request. We will not charge a fee to receive an access request but may charge a reasonable fee for the cost of providing access. We will not charge a fee for making a correction request.
Cookies and tracking technologies
Our website may use cookies and similar tracking technologies to collect technical information about your visit. Cookies help us understand how our website is used and improve your experience. You can control or disable cookies through your browser settings, although some functionality of the website may be affected. We do not use cookies to identify you personally or to serve targeted advertising.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this page periodically.
Contact
If you would like any further information about this Privacy Policy or if you have any comment, complaint or question about any privacy matter, please contact us via email at contact@ashvalegal.com.au or by post to the address below:
